Hustlah Prints & Designs
1. Orders & Artwork
- All orders must be placed in writing (via website, email, or social media).
- Customers are responsible for supplying high-quality artwork in the correct format (preferably PNG, PSD, AI, or PDF with transparent background).
- Hustlah Prints & Designs is not responsible for print quality issues resulting from low-resolution or poor-quality artwork supplied by the customer.
- If we assist in editing or designing your artwork, you confirm that you hold the rights to use the design.
2. Intellectual Property
- Customers must own or have permission to use any logos, images, or designs provided.
- Hustlah Prints & Designs accepts no liability for copyright or trademark infringement caused by artwork supplied by the customer.
- We reserve the right to refuse any order that may breach copyright laws or is deemed offensive/inappropriate.
3. Payments
- Payment must be made in full before any order is printed or dispatched.
- payment by online banking cannot be checked until the next business day.
- All prices are in [NZD or your currency] and include GST (if applicable).
- Rush orders may incur additional fees.
4. Turnaround Times & Shipping
- Standard turnaround time is [1-7] business days, depending on order size and workload.
- We aim to meet deadlines but cannot guarantee exact delivery dates due to third-party courier delays or unforeseen circumstances.
- Shipping costs are the responsibility of the customer unless otherwise stated.
- We will process your order within 1 business day following payment in cleared funds
- We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.
5. Returns, Refunds & Cancellations
- As all products are custom-made, we do not offer returns, exchanges, or refunds unless the product is faulty or incorrect due to our error.
- Order cancellations will only be accepted before printing has started. Once production begins, refunds are not possible.
- Any issues with your order must be reported within 48 hours of receiving goods.
6. Garment Care
- To maintain print quality, follow our care instructions:
- Wash inside out in cold water
- Use mild detergent
- Do not bleach or dry clean
- Hang dry or tumble dry low
- Do not iron directly on the print
- Hustlah Prints & Designs is not responsible for damage caused by improper garment care.
7. Liability
- Hustlah Prints & Designs’ liability is limited to the value of the order placed.
- We are not responsible for indirect losses such as missed deadlines, business losses, or reputational damage.
8. Privacy Policy
Your privacy is important to us. Hustlah Prints & Designs is committed to protecting your personal information.
a. Information We Collect:
- Name, contact details (email, phone, address)
- Order details and payment information
- Communications through email, website, or social media
b. How We Use Your Information:
- To process and deliver your orders
- To communicate with you about orders, updates, or promotions
- To improve our products and services
c. Sharing of Information:
- We do not sell or rent your personal information to third parties.
- Your information may be shared with trusted service providers (e.g., couriers, payment processors) strictly for the purpose of completing your order.
d. Data Security:
- We take reasonable steps to keep your personal information safe from unauthorized access, loss, or misuse.
e. Your Rights:
- You may request access to, or correction of, your personal information at any time by contacting us.
- You may opt-out of marketing communications at any time.
9. Changes to Terms & Privacy Policy
Hustlah Prints & Designs reserves the right to update these Terms & Conditions and Privacy Policy at any time. Changes will be effective once published on our website/social media.
